7 Shocking Reasons why the Transport Industry is so Unprofessional
It is a fact that a lot of people have to opt for transportation services, starting from hiring a taxi to shipping bulk articles from one place to another. There are different modes of transportation services available in the present scenario. But, majority of the transportation industry is much reluctant about the shipping and delivery time for their clients.
And this in turn, leads you to an unpleasant experience. But there are certain reasons, why such unprofessionalism exists in the transport industry, are we are going to put light on certain factors which are the causes of such unprofessionalism.
1. Dominance of brokers:
The auto transport industry is immensely dominated by brokers (almost 90% of it!). Most of the auto transportation companies do not have their own cars, trucks or trailers. Also they lack the proper staffing or the budget for marketing themselves and no customer service to for supporting their clients. The companies solely rely on the local advertising or the word of mouth for attaining the business.
2. The more you bid, the better you gain:
While you are getting a quote from the various companies or brokers, they are all competing for your business. But the fact is you are actually bidding for the drivers to move your car. And herein lays the catch. If your bid is low, it will not be picked up, or the delivery may take more than a few weeks than the schedule.
3. Poor maintenance of vehicles
The transportation vehicles needs to be maintained well and must be in good condition. In most of the cases it is not. And due to the lack of budget, the vehicles do not perform well in case of different emergency services or fast delivery processes.
4. Budget is the key:
In the present industry, money talks. The budget is the primary factor that will determine whether your vehicle will be picked up by the drivers and delivered or not. A lot of complaints come from consumers who had to deal with low rated quotes in comparison to the higher quotes.
5. Unprofessional drivers:
There are a lot of drivers present within the transportation industry who are not at all serious about providing the delivery within the scheduled time period. A genuine company needs to employ drivers that can cater the different needs of transportation. But the lack of such dedication leads to dissatisfactory vehicle transportation services.
6. Lack of Good Affiliates:
A professional vehicle transportation company shall always be able to provide affiliates for their customers. In case the services you want are not present in the company, they can recommend their affiliates. But most of the companies in the present market are pretty much reluctant regarding the recommendations.
7. Lack of payment options:
And lastly, lack of flexibility of payment options has made the industry really not appreciable for a huge number of customers since the companies do not accept credit cards or provide invoices at theend of the transportation.There must be so much more to the points we’ve covered.
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